I'm going to go off a tangent from my normal food writing. I want to tell the people of the Internet of how CRAPPY J.Crew customer service is. Normally I love J.Crew. I would say a good 40% of my wardrobe is from J.Crew. If you want to buy me a present, buy me something from J.Crew. So that's what I got for my birthday, stuff from J.Crew. Cessie, Matt's mom, is slowly figuring that out. Unfortunately, she still gets the sizes wrong. So I mailed back the
J.Crew cashmere cardigan along with a copy of the gift receipt and note specifying I wanted to exchange the too small sweater for the
Minnie Pant , style number 18850, color black, size 00. If there is anything left over, please put in on a gift card. And then I included my shipping address. So three weeks go by, I still haven't heard anything. Concerned that the return may have been lost, I contact the J.Crew customer service. I spoke with Charlene who assured me that the return was not lost and sometimes because I didn't print a return label using J.Crew and because it wasn't an online order, the return may take longer. She promised to contact me as soon as it arrived. I even emailed Charlene a copy of the receipt along with what I wanted to exchange the sweater for.
 |
| My email was to-the-point, right? No where does it say, please refund the credit card!!!! |
Charlene was true to her word and phoned several days later to inform me that the return had been received and was being processed. I should receive the exchange in a week. I waited a week, still no package from J.Crew. Again I contact customer service. I find out that instead of exchanging the sweater and issuing a gift card, Cessie's credit card was refunded. The customer service agent apologized and said they would reverse the transaction and send out a gift card for $184 by USPS Priority Mail and I should receive it within 2-3 days. It has now been a week. I called again to find out, that they can't issue me a gift card unless they receive permission from Cessie. So now I have no sweater, no pants, no gift card, NO FREAKIN' BIRTHDAY GIFT.
Thanks a lot J.Crew for NOTHING! I can't believe this is how you treat a gift exchange. It says on the effin receipt: Valid for exchange/merchandise credit ONLY
Also I did another exchange with J.Crew, they only credited me the cost of the merchandise and no sales tax. So when I went to use the gift card, I had to pay tax on that transaction. So they double tax you!!!!!!!!
It's a good thing J.Crew makes incredibly cute clothes otherwise, I would NEVER shop there again after this experience.
SCREW YOU J.CREW
