|My email was to-the-point, right? No where does it say, please refund the credit card!!!!|
Charlene was true to her word and phoned several days later to inform me that the return had been received and was being processed. I should receive the exchange in a week. I waited a week, still no package from J.Crew. Again I contact customer service. I find out that instead of exchanging the sweater and issuing a gift card, Cessie's credit card was refunded. The customer service agent apologized and said they would reverse the transaction and send out a gift card for $184 by USPS Priority Mail and I should receive it within 2-3 days. It has now been a week. I called again to find out, that they can't issue me a gift card unless they receive permission from Cessie. So now I have no sweater, no pants, no gift card, NO FREAKIN' BIRTHDAY GIFT.
Thanks a lot J.Crew for NOTHING! I can't believe this is how you treat a gift exchange. It says on the effin receipt: Valid for exchange/merchandise credit ONLY
Also I did another exchange with J.Crew, they only credited me the cost of the merchandise and no sales tax. So when I went to use the gift card, I had to pay tax on that transaction. So they double tax you!!!!!!!!
It's a good thing J.Crew makes incredibly cute clothes otherwise, I would NEVER shop there again after this experience.
SCREW YOU J.CREW